| Customization: | Available |
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| After-sales Service: | One Year or 30,000 Km |
| Warranty: | 24-Hour Online After-Sales Service |
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After-Sales Service: Dear Customers, We adhere to the following quality policy: "Leading products are our eternal goal, customer satisfaction is our relentless pursuit, and superior service is our best commitment." To this end, we make the following commitments: ☆ Quality Policy Create an outstanding service enterprise; produce customer-satisfying products; establish a well-known domestic brand. ☆ Quality Objectives Implement the GB/T9001-2000 standard, establish and maintain a quality management system that continuously improves;≥92%, with an annual increase of more than 1% over the next three years;100%; customer satisfaction ≥90%, with an annual increase of more than 1% over the next three years. ☆ Quality Commitment Be 100% responsible for the product; ensure customer satisfaction with our service. ☆ Warranty Scope I. Training personnel: 1. Organized collective training by senior engineers from our factory, including theoretical study and practical operations; 2. Achieve factory technical requirements after theoretical study and practical operations; First, master the basic theory, performance, and functions of special-purpose vehicles; Second, operate proficiently according to the procedures; Third, be able to troubleshoot common technical problems. II. Maintenance branches, locations, technical strength, and contact information: 1. Branches: "Dongfeng Erqi Technical Service Station"; 2. Locations: Available in every province, city, and county; 3. Technical strength: Meet the "Engineer" level requirements as per the unified requirements of Erqi. III. Free maintenance plan and time limits 1. Service tracking time: Lifetime; 2. From the date of delivery to the customer, within the normal usage range, free repair within 10,000 kilometers or one year (excluding wear parts and electrical parts), after one year, only the cost of parts is charged, wear parts excluded; 3. Service arrival time: Within 24 hours in the province;within 24 hours in other areas. IV. Parts supply price method after the free period 1. Method: Unified supply at the local DongfengTechnical Service Station, direct delivery from the factory according to customer requirements; 2. Parts are only charged for the cost of materials, without additional fees. V. For chassis faults, please repair at the nearest service station of the chassis manufacturer
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